Contact
LegalRemote Assistance
You have experienced some of these problems already:
- You hit a button – maybe without recognizing it – and a part of a program that you just have been working with disappeared.
- Your PC slowed down over time.
- You might have caught a virus and cannot detect its location.
- You might have accumulated to much “garbage”. Emptying the garbage bin did not resolve the issue.
- You discovered software on you PC that you never installed.
- Looks like a unimportant issue: Some of your task tray buttons disappeared. It actually is not an unimportant issue.
- You have subscribed to multiple messenger services like AIM, Yahoo!, ICQ etc. and all these little messenger windows bother.
- And much more …
Now what? Get your PC to a service station or call a technician to visit you?
- Disconnecting your PC from all periphery and getting it to a repair service takes quite some time. Your PC will have a rest at the service station until it will be repaired; and you are home without any PC for the time being.
- Calling a technician for an on site service/repair is quite costly. Don’t forget … they also will charge their waytime.
The best and fastest solution is Remote Assistance.
Just contact Support and explain issues experienced with your PC. We will help immediately. Remote assistance is not just for resolving an actual issue only. You also may subscribe to scheduled maintenance service and forget about maintaining your PC.
Connection between your and our PC is secure and protected.
Our standard of security measures is set extreme high to protect your and our PCs. Therefore we constanly strive the Internet for new developments of remote assistance applications.
We recently found 
and were impressed about this application’s security measures.
It does not require any download, not any installation. Just click a link or enter a customer ID provided by your support technician.
Customers need not to worry about protective measures against information being mishandled with , because all transmissions take place through industry standard Secure Socket Layer (SSL) encryption protocol. This is the security measure for electronic commerce and asset management, like online banking and electronic payment transmissions.
We provide services and service plans as listed below:
Services:
|
Service Plans:
|
Price List:
| Quick Help by website messenger only: | U.S.$/€ – FREE |
| Remote Assistance: | U.S.$/€ – 36.00/hour, we charge in ¼ hour increments. |
| Emergency Assistance Request: | U.S.$/€ – 72.00/hour, we charge in ¼ hour increments. |
| Service Plans: | U.S.$/€ – Please inquire within. |
| If we fail to resolve your issue: | U.S.$/€ – FREE |
How to request Remote Assistance:
No “thorny path” – we also do not like any bureaucracy and therefore we made Remote Assistance as easy as possible for you. No registration, no log-in, no small-prints.
Just use the Remote Assistance Request Form at the bottom of this page and describe your PC-issue as exact as possible; it will help you saving money. Support will reply sending a link to be clicked, which will initialize your Remote Assistance Session.
How to request Emergency Assistance:
| 1. Contact Live Support when online. (There has to be a GREEN dot in front of the Support Request Link below.) |
2. Brief description of issue.
Explain your problem as exact as possible; it will help you saving money. Support Technician will provide a Session ID to be entered into the form to the right. |
3. Enter Session ID in form below and click “Connect”.
|
On-site PC Assistance
Physical PC-Assistance is available in just a few areas up to now. Of course, we try to cover as many areas as possible, in the future. So, please come back to check for changes in coverage of On-site PC Assistance.
- Austria | Vienna: Ernst Binder – Email: g-team@chello.at or, please use the contact form at the bottom of this page.
- Canaries | Tenerife: Georg Fritscher – Please use the contact form at the bottom of this page.
About Tiiws
News | Blog
More Headlines
PC-Assistance
